Terms of Use

Effective Date: October 1, 2025

Last Updated: April 5, 2026

These Terms of Use (the "Agreement") govern Your access to and use of the Threadsourced platform, including our website at threadsourced.com, web application, mobile applications, and all related services (collectively, the "Service"). The Service is operated by Thread Sourced LLC ("Threadsourced," "we," "us," or "our").

By accessing or using the Service, You agree to be bound by this Agreement and our Privacy Policy. If You do not agree to these terms, You may not access or use the Service. The Service is available only to users who are eighteen (18) years of age or older.

1. Definitions

"You" or "Your" refers to the individual or business entity registering for or using the Service. "Customer Data" means data You upload, enter, or generate through Your use of the Service, including customer records, individual sales transactions, employee information, and order details. "Aggregate Data" means anonymized, de-identified data derived from Customer Data and platform usage that cannot reasonably be used to identify any individual or specific business. "Usage Data" means information about how You and Your authorized users interact with the Service, including feature usage, session data, browser and device information, and performance metrics.

2. Account Registration and Security

You are responsible for maintaining the confidentiality of Your account credentials and for all activity that occurs under Your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You must notify us immediately at support@threadsourced.com of any unauthorized access to or use of Your account.

3. Subscription and Payment

Subscription fees are billed monthly on the billing day You select during registration. Fees are non-refundable except as described in the Refund Policy below. We reserve the right to change subscription pricing with thirty (30) days' written notice. Continued use of the Service after a pricing change constitutes acceptance of the new pricing. Late payments may result in suspension of Your account after a ten (10) day grace period. We may use third-party payment processors to process subscription payments, and Your use of such processors is subject to their respective terms and privacy policies.

4. Data Ownership and License

You retain all ownership rights to Your Customer Data. By using the Service, You grant Threadsourced a limited, non-exclusive license to use, process, and store Your Customer Data solely for the purpose of providing and improving the Service. We will not sell, share, or disclose Your individual Customer Data — including customer records, individual sales transactions, or employee information — to any third party, except as necessary to provide the Service or as required by law.

5. Aggregate and Usage Data

You acknowledge and agree that Threadsourced may collect, use, and share Aggregate Data and Usage Data for any lawful business purpose, including but not limited to: industry benchmarking and trend analysis, product improvement and feature development, anonymized reporting shared with manufacturer partners, and market research and analytics. Aggregate Data is fully anonymized and will not identify You, Your business, Your customers, or any individual. Usage Data may be used to improve the Service, diagnose technical issues, and develop new features. You may opt out of aggregate data sharing for manufacturer partners by contacting support@threadsourced.com.

6. Third-Party Service Providers

To provide the Service, we may share Your business contact information (name, email, phone number, business name, and address) with trusted third-party service providers, including: payment processors (for credit card and ACH transaction processing), shipping and logistics providers, manufacturer and vendor partners (for order fulfillment and catalog synchronization), and communication service providers (for email and SMS notifications). We require all third-party service providers to maintain the confidentiality of Your information and to use it only for the purposes for which it was disclosed. We will not share Your customers' personal information with these providers except as strictly necessary to fulfill orders or process transactions on Your behalf.

7. Acceptable Use

You agree not to: use the Service for any unlawful purpose or in violation of any applicable law, upload or transmit any malicious code, viruses, or harmful content, attempt to gain unauthorized access to the Service or its related systems, interfere with or disrupt the integrity or performance of the Service, reverse engineer, decompile, or disassemble any portion of the Service, resell, sublicense, or redistribute the Service without written authorization, or use the Service to store or transmit content that infringes any third party's intellectual property rights.

8. Intellectual Property

The Service, including its design, code, features, documentation, and all related intellectual property, is owned by Thread Sourced LLC and is protected by copyright, trademark, and other intellectual property laws. Your subscription grants You a limited, non-transferable, non-exclusive right to access and use the Service during Your subscription term. Nothing in this Agreement transfers any ownership of the Service or its intellectual property to You.

9. Service Availability and Modifications

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. We may modify, update, or discontinue features of the Service at any time. For material changes that significantly impact Your use, we will provide reasonable advance notice. Scheduled maintenance windows will be communicated in advance when practicable.

10. Termination

Either party may terminate this Agreement with thirty (30) days' written notice. We may suspend or terminate Your account immediately if You breach this Agreement, fail to pay fees after the grace period, or engage in activity that threatens the security or integrity of the Service. Upon termination, You will retain access to export Your Customer Data for ninety (90) days. After this period, we may delete Your data in accordance with our data retention policies. Termination does not affect our rights to use Aggregate Data collected prior to termination.

11. Refund Policy

If You are unable to use the Service due to a defect or outage on our part, You may request a refund by contacting our support team by chat, phone, or email. Refunds will be issued for the monthly subscription if the Service is not able to be used. Refunds will not be issued for a monthly subscription after the 10th day of the billing cycle. Refund requests should be directed to support@threadsourced.com.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THREADSOURCED'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL THREADSOURCED BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER THREADSOURCED WAS ADVISED OF THE POSSIBILITY THEREOF.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THREADSOURCED DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

14. Indemnification

You agree to indemnify, defend, and hold harmless Threadsourced and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to Your use of the Service, Your violation of this Agreement, or Your violation of any applicable law or third-party rights.

15. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of Hawaii, United States, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall first be submitted to good-faith mediation. If mediation is unsuccessful, disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of Hawaii.

16. Modifications to This Agreement

We reserve the right to modify this Agreement at any time. Material changes will be communicated via email or through the Service at least thirty (30) days before taking effect. Your continued use of the Service after modifications take effect constitutes acceptance of the updated Agreement. If You do not agree to the modified terms, You must discontinue use of the Service before the changes take effect.

17. General Provisions

This Agreement constitutes the entire agreement between You and Threadsourced regarding the Service and supersedes all prior agreements and understandings. If any provision of this Agreement is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision of this Agreement shall not constitute a waiver of that provision. You may not assign this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of our assets.

18. Contact

For questions about this Agreement, contact us at:

Thread Sourced LLC — hello@threadsourced.com — 1.877.808.2348